HATOR SyncHUB Mobile App Terms of Use

Last updated: 13 July 2026

These Terms of Use ("Terms") form a legal agreement between you ("you" or "User") and:

HATOR GAMING B.V.
Olof Palmelaan 3C
2729 NA Zoetermeer
The Netherlands
Email: support@hator.com

("HATOR", "we", "us" or "our").

These Terms govern your download, installation, access to and use of the SyncHUB mobile application ("SyncHUB" or the "App"), including any related software, firmware-management functionality, online features, content and services made available through the App.

Please read these Terms carefully before using SyncHUB. By downloading, installing, accessing or using the App, or by selecting an acceptance option where one is presented, you confirm that you have read and accepted these Terms.

If you do not agree to these Terms, do not install or use the App.

Nothing in these Terms limits any mandatory rights or legal remedies available to you under applicable consumer law.

1. About SyncHUB

SyncHUB is a mobile application intended to connect to, configure and manage compatible HATOR devices.

Depending on the connected HATOR device, the operating system, the App version and regional availability, SyncHUB may allow you to:

  • connect compatible HATOR devices;

  • view information about connected devices;

  • adjust available device settings;

  • configure audio, control, lighting or performance parameters;

  • create or select available device profiles;

  • check battery or connection status;

  • download and install device firmware updates directly through the App;

  • access product information, support resources or service locations;

  • open a third-party map or navigation application for route guidance;

  • use other functions introduced in future versions of the App.

Not every function is available for every HATOR product. The functionality available to you may depend on the specific device model, hardware revision, firmware version, mobile device, operating system and country or region.

A list of supported devices or system requirements may be provided through the App, the relevant app store listing, product documentation or the official HATOR website.

2. Eligibility

You may use the App only if you are legally capable of accepting these Terms under the laws applicable to you.

If you are not legally capable of accepting these Terms independently, you may use the App only with the involvement and permission of your parent or legal guardian. Your parent or legal guardian should review these Terms with you and is responsible for supervising your use of the App where required by applicable law.

You may not use the App where its use is prohibited by applicable law.

3. Licence to Use the App

Subject to your compliance with these Terms, HATOR grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to download, install and use one copy of the App on mobile devices that you own or control.

The licence is granted solely for lawful personal use in connection with compatible HATOR products.

The App is licensed, not sold. Except for the limited licence expressly granted under these Terms, HATOR and its licensors retain all rights, title and interest in and to the App.

These Terms do not transfer ownership of the App, its source code, object code, interface, design, databases, documentation, content, firmware, trademarks or other intellectual property to you.

Where permitted by the applicable app-store usage rules, the App may also be accessed and used by other accounts associated with you through family sharing, volume purchasing or similar functionality provided by the relevant platform.

4. Acceptable Use

You must use the App only for its intended purpose and in accordance with these Terms and applicable law.

Unless expressly permitted by applicable law or by HATOR in writing, you must not:

  • copy, reproduce, distribute, sell, rent, lease, sublicense or commercially exploit the App;

  • modify, translate, adapt or create derivative works based on the App;

  • reverse engineer, decompile, disassemble or attempt to derive the source code of the App;

  • circumvent, disable or interfere with security, access-control or technical-protection features;

  • use the App to install unauthorised or modified firmware;

  • interfere with the App, its servers, networks or connected services;

  • introduce malware, harmful code or other disruptive material;

  • use automated tools to access or interact with the App in an unauthorised manner;

  • obtain or attempt to obtain unauthorised access to systems, data or devices;

  • use the App in a manner that may damage a connected HATOR device or another person’s device;

  • remove or alter copyright, trademark or other proprietary notices;

  • use the App for fraudulent, unlawful or abusive purposes;

  • falsely represent that you are affiliated with, endorsed by or acting on behalf of HATOR.

This section does not restrict any action that cannot lawfully be prohibited, including rights relating to software interoperability where expressly provided by applicable law.

5. Accounts, Availability and Charges

SyncHUB does not currently require you to create a HATOR user account to use its principal device-management functions.

The App and its functions are provided free of charge. HATOR does not offer paid features, subscriptions or in-app purchases through SyncHUB.

Your mobile operator, internet provider, app-store provider or another third party may charge you for internet access, mobile data or other third-party services used in connection with the App. Such charges are imposed by the relevant third party and are not fees charged by HATOR.

6. Device Connection and Permissions

To provide its functions, the App may require access to certain capabilities of your mobile device, such as:

  • Bluetooth;

  • Nearby Devices;

  • local network access;

  • internet access;

  • notifications;

  • location-related permissions required by certain Android versions for Bluetooth discovery;

  • storage, files or media where required to select, download or process firmware or technical files;

  • other permissions reasonably necessary for a function you choose to use.

The operating system will normally ask you to grant a relevant permission before the App accesses that function.

You can manage or revoke permissions through your mobile device settings. Refusing or revoking a required permission may prevent the corresponding feature from working, but should not affect unrelated functions that do not need that permission.

The App’s handling of information associated with these permissions is described in the SyncHUB Privacy Policy.

7. Firmware and Software Updates

The App may allow you to download and install firmware updates directly on compatible HATOR devices.

Firmware and App updates may:

  • add or improve functionality;

  • correct errors;

  • address compatibility issues;

  • improve performance or stability;

  • address security vulnerabilities;

  • change the user interface or operation of existing features;

  • ensure compliance with technical or legal requirements.

Before installing firmware, you should make sure that:

  • the connected HATOR device is supported;

  • your mobile device and HATOR device have sufficient battery power;

  • the connection remains stable;

  • you follow the instructions displayed in the App;

  • you do not disconnect, switch off or reset the device during the update unless instructed to do so.

Interrupting a firmware update may cause the connected device to function incorrectly.

HATOR is not responsible for a failed update to the extent the failure is caused by failure to follow the displayed instructions, unauthorised firmware, an unsupported device, unauthorised hardware modification, an interrupted connection or circumstances outside HATOR’s reasonable control.

This does not limit HATOR’s responsibility for defects in the App or an official firmware update, or any mandatory consumer rights available to you.

Some functions may require the latest App or firmware version. Where an update is necessary to maintain security, compatibility or conformity, HATOR may notify you through the App, the relevant app store, the official website or another appropriate channel.

8. Changes to the App

HATOR may update or modify the App for legitimate reasons, including:

  • adding or improving functions;

  • maintaining compatibility with operating systems and HATOR devices;

  • correcting errors;

  • improving safety, performance or security;

  • responding to legal or regulatory requirements;

  • replacing technology or services that are no longer reasonably available.

Updates may be distributed automatically through your operating system or app-store settings, or may require you to initiate installation.

Where a change materially and negatively affects your use of an ongoing digital service, HATOR will provide reasonable information about the change where required by applicable law.

HATOR will not use this section to remove or restrict mandatory consumer rights.

9. Availability and Maintenance

HATOR aims to keep the App operational and available but does not guarantee that every online feature will be continuously available, error-free or compatible with every device or operating-system version.

The App or some of its functions may be temporarily unavailable because of:

  • scheduled or emergency maintenance;

  • software or security updates;

  • technical failures;

  • internet or telecommunications outages;

  • app-store or operating-system issues;

  • failures of third-party infrastructure;

  • events outside HATOR’s reasonable control.

Where reasonably possible, HATOR will seek to minimise disruption and restore affected functionality.

Some core settings may be stored locally on your device or connected HATOR product and may remain available without continuous internet access. Other features, including firmware downloads, online content, maps or support information, may require an internet connection.

10. Third-Party Services and Content

The App may interact with or provide access to third-party products, platforms, websites, software-development kits or services.

These may include:

  • Apple App Store and Apple platform services;

  • Google Play and Google platform services;

  • map and navigation providers;

  • cloud-hosting or content-delivery providers;

  • technical, diagnostic or device-support services;

  • other services necessary to provide specific App functionality.

Map and navigation services

Where you choose to view a location or obtain route guidance, SyncHUB may open a map or navigation application available on your device, such as Google Maps, Apple Maps, Amap, Tencent Maps or Baidu Maps.

To open the requested location, the App may pass limited destination-related information, such as an address or geographical coordinates, to the selected map provider.

Once a third-party service is opened, your use of that service is governed by the terms and privacy policy of the relevant provider. HATOR does not control the operation, accuracy, availability or data practices of third-party map or navigation providers.

Route information should be used with reasonable care. You remain responsible for complying with traffic rules, road signs and applicable safety requirements.

Other third-party services

Third-party services may be subject to separate terms. HATOR is not responsible for third-party services to the extent that a problem is caused by the third party and is outside HATOR’s reasonable control.

HATOR does not endorse third-party content merely because the App provides a link to or technical integration with it.

Nothing in this section limits any responsibility HATOR may have under mandatory law for third-party components selected and integrated by HATOR as part of the App.

11. Privacy

Your privacy is important to us.

Information about how HATOR handles personal data and device-related information in connection with SyncHUB is provided in the Privacy Policy for SyncHUB Mobile Application, available at:

https://hator.com/pages/privacy

The Privacy Policy is a separate document and should be read together with these Terms.

Where the App redirects you to a third-party service, that provider may process information in accordance with its own privacy policy.

12. Intellectual Property

The App and all related rights are owned by or licensed to HATOR.

This includes, where applicable:

  • software code;

  • application interfaces;

  • designs and graphics;

  • texts and documentation;

  • databases and configuration files;

  • firmware and firmware-delivery systems;

  • logos, product names and trademarks;

  • audio, visual and other content made available through the App.

“HATOR”, “SyncHUB” and associated names, logos and product designs are trademarks or other protected assets of HATOR or its affiliates.

You may not use HATOR trademarks, branding or copyrighted materials except as expressly permitted by law or with HATOR’s prior written permission.

Third-party trademarks and materials remain the property of their respective owners.

13. Feedback

You may voluntarily provide suggestions, comments or other feedback concerning the App.

You retain ownership of any rights you have in your feedback. However, by submitting feedback, you grant HATOR a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, reproduce, modify and incorporate that feedback into its products and services without an obligation to compensate you.

Do not submit confidential information through general feedback channels.

This section does not apply to personal data, which is handled in accordance with the Privacy Policy.

14. Support

For questions or support relating to SyncHUB, contact:

HATOR GAMING B.V.
Olof Palmelaan 3C
2729 NA Zoetermeer
The Netherlands
Email: support@hator.com

HATOR is responsible for providing support for the App to the extent required under these Terms and applicable law.

Apple, Google and other app-store providers have no obligation to provide maintenance or support services for SyncHUB unless their own terms expressly state otherwise.

15. Conformity, Warranties and Statutory Rights

The App will be supplied subject to the requirements of applicable law.

Nothing in these Terms excludes, restricts or modifies:

  • mandatory consumer guarantees;

  • statutory rights relating to digital content or digital services;

  • rights relating to defective or non-conforming software;

  • rights to necessary security or conformity updates;

  • any remedy that cannot lawfully be excluded or limited.

HATOR does not guarantee that the App will satisfy every individual preference, work with unsupported hardware or software, or remain free from minor interruptions that do not constitute a failure to comply with applicable legal requirements.

To the extent permitted by law, HATOR is not responsible for problems caused by:

  • unsupported or incompatible devices;

  • unofficial, altered or unauthorised firmware;

  • unauthorised hardware or software modifications;

  • malware or compromised mobile devices;

  • use contrary to product instructions;

  • third-party services outside HATOR’s reasonable control;

  • the User’s failure to install a properly provided update within a reasonable period after being informed of its availability and consequences, where applicable.

If the App does not conform to these Terms or applicable mandatory requirements, contact HATOR using the details in Section 14.

For users who obtained the App through the Apple App Store, if the App fails to conform to an applicable warranty, you may notify Apple. Where applicable under Apple’s rules, Apple may refund the purchase price paid for the App. Since SyncHUB is provided free of charge, the purchase price is zero. To the maximum extent permitted by applicable law, Apple has no other warranty obligation concerning the App, and HATOR remains responsible for other claims attributable to a failure to conform to an applicable warranty.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where such liability cannot be excluded;

  • fraud or fraudulent misrepresentation;

  • wilful misconduct or gross negligence where applicable law prohibits limitation;

  • breach of mandatory consumer rights;

  • any other liability that cannot legally be excluded or limited.

Subject to the above and to the extent permitted by applicable law, HATOR will not be liable for indirect or consequential loss that was not reasonably foreseeable when you accepted these Terms.

HATOR is not responsible for loss caused exclusively by:

  • your unlawful or unauthorised use of the App;

  • your failure to follow clear installation or update instructions;

  • unauthorised modifications to a connected device;

  • third-party services over which HATOR has no reasonable control;

  • internet, mobile-network or operating-system failures not caused by HATOR;

  • events outside HATOR’s reasonable control.

Nothing in this section limits any remedy available to you where the App, an official update or a digital service supplied by HATOR is defective or does not conform to applicable law.

17. Claims Relating to the App

HATOR, and not the relevant app-store provider, is responsible for addressing claims by you or a third party relating to the App or your possession and use of the App, including, where applicable:

  • product-liability claims;

  • claims that the App fails to conform to applicable legal or regulatory requirements;

  • claims arising under consumer-protection, privacy or similar legislation.

This allocation of responsibility applies only to the extent required by applicable platform terms and law and does not expand or restrict liability beyond what applicable law provides.

If a third party claims that the App or your authorised use of it infringes intellectual-property rights, HATOR, and not Apple or another app-store provider, will be responsible for investigating, defending, settling or otherwise addressing that claim to the extent required by applicable law.

18. Suspension and Termination

You may stop using the App at any time by uninstalling it.

HATOR may suspend or terminate your right to use the App if:

  • you materially or repeatedly breach these Terms;

  • your use presents a genuine security or legal risk;

  • suspension is required by law or a competent authority;

  • maintaining a particular online service is no longer reasonably possible.

Where appropriate and reasonably possible, HATOR will inform you of the reason and provide an opportunity to remedy a breach before termination.

Immediate suspension may be used where necessary to prevent fraud, unlawful conduct, security threats or harm to HATOR, its users or third parties.

On termination, the licence granted under Section 3 ends and you must stop using and delete the App.

Provisions that by their nature are intended to continue after termination—including provisions concerning intellectual property, liability, applicable law and completed claims—will remain effective.

Termination does not affect rights or obligations that arose before termination and does not limit mandatory consumer remedies.

19. Changes to These Terms

HATOR may update these Terms to reflect:

  • changes to the App or its functionality;

  • legal or regulatory developments;

  • security requirements;

  • changes to third-party services;

  • improvements in clarity;

  • changes that benefit Users.

The updated Terms will be made available through the App, the official HATOR website or another appropriate channel and will include a revised "Last updated" date.

Where required by law, HATOR will provide reasonable advance notice of material changes and request renewed acceptance.

Changes will not apply retroactively in a way that unlawfully reduces rights already acquired by you.

If you do not agree to updated Terms, you may stop using and uninstall the App before the changes take effect.

Your continued use after the effective date may constitute acceptance where this is permitted by applicable law and where you have received appropriate notice.

20. Export Controls and Legal Compliance

You must use the App in compliance with applicable trade, sanctions, export-control and import laws.

For purposes of distribution through Apple platforms, you represent that:

  • you are not located in a country or region subject to a comprehensive embargo that legally prohibits provision of the App to you;

  • you are not included on an applicable government list of prohibited or restricted parties.

You may not export, re-export or otherwise make the App available in violation of applicable law.

21. Apple-Specific Terms

This section applies where you download or use SyncHUB on an Apple-branded product.

You acknowledge and agree that:

  1. These Terms are concluded between you and HATOR, not Apple. HATOR, not Apple, is responsible for the App and its content.

  2. The licence to use the App is limited to a non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by Apple’s applicable usage rules, including any permitted Family Sharing or volume-purchasing functionality.

  3. Apple has no obligation to provide maintenance or support services for the App.

  4. HATOR is responsible for applicable warranties concerning the App, subject to these Terms and applicable law. Apple may provide any remedy expressly required under its applicable app-store terms.

  5. HATOR, not Apple, is responsible for addressing claims relating to the App, including product-liability, legal-compliance and consumer-protection claims.

  6. HATOR, not Apple, is responsible for the investigation, defence, settlement and discharge of any valid third-party intellectual-property infringement claim relating to the App.

  7. You must comply with applicable third-party terms when using the App.

  8. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right to enforce the relevant Apple-specific provisions against you as a third-party beneficiary.

22. Google Play-Specific Terms

This section applies where you download or use SyncHUB through Google Play.

These Terms are concluded between you and HATOR, not Google. HATOR is responsible for the App and the services provided through it, subject to applicable law.

Your use of the App must also comply with the applicable Google Play terms.

Google is not responsible for providing support for the App or addressing claims relating to the App unless required under Google’s own terms or applicable law.

Google and its affiliates may be third-party beneficiaries of provisions that relate specifically to their rights, platform or services where recognised by the applicable Google Play terms.

23. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands, excluding rules that would automatically apply another country’s law, except where such exclusion is not legally permitted.

If you are a consumer, this choice of law does not deprive you of mandatory protections available under the laws of the country in which you habitually reside.

Before starting formal proceedings, you and HATOR are encouraged to attempt to resolve the matter by contacting support@hator.com.

Nothing in these Terms prevents you from:

  • submitting a complaint to an authorised consumer-protection body;

  • using an available alternative dispute-resolution procedure;

  • bringing a claim before a court that has jurisdiction under applicable consumer law.

These Terms do not require a consumer to bring a dispute exclusively before a court in the Netherlands where mandatory law provides another competent forum.

24. General Provisions

Entire agreement

These Terms and the documents expressly referred to in them form the agreement between you and HATOR concerning your use of SyncHUB.

They do not replace any separate warranty terms, sales contract or consumer rights applicable to your purchase of a HATOR device.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, it will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue in effect.

No waiver

If HATOR does not immediately enforce a provision, this does not mean that HATOR waives the right to enforce it later.

Assignment

You may not transfer your rights or obligations under these Terms without HATOR’s prior written consent.

HATOR may transfer its rights or obligations as part of a merger, corporate reorganisation, transfer of business or similar transaction, provided that this does not reduce your mandatory rights.

Language

These Terms may be made available in several languages. Where permitted by law, the English version will be used to resolve inconsistencies between translations. This does not affect any rights you have to receive legally required information in another language.

Headings

Section headings are included for convenience and do not affect the interpretation of these Terms.

25. Contact Us

Questions, complaints or support requests concerning SyncHUB or these Terms may be sent to:

HATOR GAMING B.V.
Olof Palmelaan 3C
2729 NA Zoetermeer
The Netherlands
Email: support@hator.com