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PRIVACY POLICY

SUMMARY

1. WHAT DOES THIS PRIVACY POLICY APPLY TO? DO OTHER POLICIES APPLY TO YOU?
2. WHO COLLECTS AND USES YOUR PERSONAL INFORMATION?
3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
5. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
6. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
7. WHO ARE OUR THIRD SOURCES?
8. DO YOU ALWAYS HAVE TO SHARE YOUR PERSONAL INFORMATION WITH US?
9. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
10. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
11. WHERE DO WE STORE YOUR PERSONAL INFORMATION?
12. DO WE SELL YOUR PERSONAL INFORMATION?
13. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
14. HOW DO WE ADDRESS THE ISSUE OF CHILDREN'S PRIVACY?
15. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION?
16. CAN THE PRIVACY POLICY CHANGE?
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
18. HOW CAN YOU CONTACT US?

1. WHAT DOES THIS PRIVACY POLICY APPLY TO? DO OTHER POLICIES APPLY TO YOU?

This privacy policy applies to situations in which we, Hator, access, collect, store, process, use, disclose or transfer your personal information in paper or electronic format. It also applies to situations where authorized partners or other Hator members use your personal information on our behalf.
In some cases, other notices apply to you. This may occur when you use certain products and services and if so:
- You will receive notification of the application of such information when using the products and services to which these information apply.
- These information will prevail over this information unless specific reference is made to it.
This information does not apply to products or services that you can use as provided by other companies acting on their own behalf.
Our privacy policy does not extend to services provided by other companies acting on their own account, for example when you share information on social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.), or other online platforms owned and operated by other companies. These other companies have their own privacy policies in place, so you should keep in mind that how these companies use any personal information you give them will be subject to their own rules and not ours.
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Who collects and uses your personal information?
-Who do we share your personal information with?
-What are your rights in relation to your personal information?

2. WHO COLLECTS AND USES YOUR PERSONAL INFORMATION?

We, Hator, act as a “data controller”, which means we determine “why” and “how” your personal information is collected and used. We are an Italian company, based in Via Aldo Moro 45 - 30020 - Quarto D’Altino (VE), Italy and registered with number 04160580272 in the Venice business register. In order to be able to deliver our products and services to you, we need to share your personal information with authorized partners or other members of Hator who generally act as our "data controllers". All are subject to the obligation to take appropriate security measures to protect the personal data in their possession, and are bound by a strict confidentiality agreement and specific contractual terms on "how" and "when" they are authorized to use the Your personal information on our behalf. Please keep in mind that some authorized partners, such as social media, may also determine "why" and "how" your personal information is used. They have their own privacy and cookie policies, so please keep in mind that any personal information you give them will be subject to their rules and not ours. Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Why do we collect your personal information?
-How do we collect your personal information?
-Who do we share your personal information with?
-What are your rights in relation to your personal information?

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

Hator will collect, store, use and disclose your personal information for the purposes described in this section. The processing of your personal information will comply with your privacy legislation and will be based on the legal bases referred to in this section.
If you want to know more about our purposes and legal bases, you can contact us at privacy@hator.com.
The processing of your personal information will be based on the legal bases referred to in "General information relating to the purposes and legal bases for the use of your personal information" indicated below, unless you reside in one of the following countries:
-If you are a resident of Australia, please go directly to Australian Resident Specific Information.
-If you are a resident of Qatar, Vietnam, Kuwait, Mexico, Chile or South Korea, please go directly to Resident Specific Information of Qatar, Vietnam, Kuwait, Mexico, Chile or South Korea.

General information relating to the purposes and legal bases for the use of your personal information:

This paragraph does not apply to residents of the following countries: Australia, Qatar, Vietnam, Kuwait, Mexico, Chile and South Korea.

To provide you with the products and services that you have purchased or otherwise requested.

We will use your personal information to manage our relationship with you and to fulfill the obligations arising from the contract you enter into with us when purchasing or otherwise requesting products or services from us. This may include various activities such as internal accounting, processing your payment or delivery. To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal information for billing, payment management and internal accounting purposes.

Certain specific information may be required to provide you with gift cards, personalization services, or when you book a product, request the repair of a product, or purchase products or services over the phone, on our site or on an e-commerce site. In such cases, we may access, collect, store and use your personal information for delivery, warehouse and returns management purposes.
The purposes for which we process your personal information are to provide you with the products or services that you have purchased or otherwise requested in our online store by virtue of the execution of a contract.
This includes any action necessary to fulfill our obligations in relation to the contract of sale or supply of services that you conclude with us (processing of your payment, delivery, management of returns, etc.)

For purchases made on our site, the contract consists of the Terms and Conditions of Sale.
If you would like more information on purposes and legal bases, you can contact us at privacy@hator.com

To manage your Hator profile.

If you have asked us to create your Hator profile, your personal information will be linked to this profile, where we will keep all information about you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. Your Hator profile information is crucial to providing you with the personalized and tailored Hator experience, and must therefore be kept up to date to ensure you have the best experience.
If you have requested us to create your Hator profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, please be aware that we use personal identification data, such as your email address, or telephone number, to link an interaction or purchase with your Hator profile. The same happens when you make a payment as a guest for a purchase on our site. In addition, we may use your date of birth to determine that you are of the necessary age to use our services.
In order to keep your personal information correct, we will use reasonable efforts to ensure that the personal information we hold about you is updated appropriately. Where required by the privacy legislation applicable to you, you may have the right to obtain the correction of your information at any time, and in any case please let us know if any of your information needs updating or correction, and we will do our best to identify and correct incorrect personal information (data cleansing) and to delete any duplicate databases. This may make it necessary for us to correct typographical errors or conflicting personal information.
The purposes for which we process your personal information are Administration, management and maintenance of your Hator profile when you have requested it to be created.
This can include data cleansing and deduplication.
The processing of your personal information is justified by the performance of a contract
or our legitimate interest (where applicable)
Once your profile has been created at your request, to integrate it with the personal information you provide us during our interactions (provided that your interests or fundamental rights do not prevail over this legitimate interest).
If you would like more information on the purposes and legal bases, you can contact us at privacy@hator.com

To provide you with customer service and tailor-made assistance.

You should be able to have the same unitary experience regardless of how we communicate. Whether this happens on our site, via chat, phone or video, and whether you contact us or we contact you, we want to provide you with relevant and tailored customer service.
For the aforementioned purpose of offering you the Hator experience, we will collect, store, process, use, disclose and transfer your personal information in order to be able to identify you. This will allow us to offer you the tailored assistance you require or to share relevant information with you. Furthermore, when you contact us, we may retain the personal information you share with us to offer you this personalized and tailored experience at all times. This can happen when you are a current or potential customer. Your personal information will be linked to your Hator profile, if you have asked us to create one, or to a potential customer profile.
In order to offer you a pleasant and unobstructed customer experience, to get to know you better to offer you tailored answers, and to improve the quality and safety of our services, we may rely on your consent, proceed according to our contract with you, or adopt every reasonable effort to get in touch with you, or based on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether by phone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access your personal information available on your Hator profile or in your prospect profile, to find out when you have previously interacted with us and to offer you the personalized assistance you have requested. This could include real-time or subsequent monitoring of your interactions with us (for example on our site) to identify the products you are looking at or what your specific needs may be.
In order to offer you adequate customer service, you may be asked when you are on our website if you require further assistance. On our website, if you do not want to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service that you would find in one of our physical stores.
If we are unable to identify you, we could create a potential customer profile to allow you to have a single shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for information you have already shared with us.
Your personal information, in particular the Hator profile if you have created one or the potential customer profile we may create about you, may allow our sales representatives to contact you directly in relation to the products and services that you have purchased or otherwise requested. , such as when a product becomes available again, or to share with you any other information that you have requested from us.
In addition, the monitoring of our interactions (including voice or video recordings, after notifying you) allows us to improve the quality and security of our services and to provide you with tailored answers.
For the purposes of administration, management and maintenance of your Hator profile for which we process your personal information The processing is justified by the execution of a contract
or our legitimate interest (where applicable).
These activities will be performed if you have requested us to create your Hator profile and if we are able to identify you. We will supplement your Hator profile information with the personal information you provide to us when you contact us or when we contact you. This may include data cleansing and deduplication.
Once your profile has been created at your request, it will be integrated with the personal information you provide to us during our interactions (provided that your interests or fundamental rights do not override this legitimate interest).
For the purposes of administration, management and maintenance of a potential customer profile for which we process your personal information The processing is justified by the adoption of pre-contractual measures taken at your request or our legitimate interest (where applicable).
That is when we are not able to identify you, to integrate a potential customer profile in order to offer you tailored assistance (provided that your interests or fundamental rights do not prevail over this legitimate interest).
These activities will be performed if we are unable to identify you. We will supplement this prospect profile with the information you provide to us when you contact us or when we contact you, to avoid asking you again for information that you have already shared with us and to provide you with tailored assistance in relation to our products and services.
For the purposes of managing incoming interactions or providing you with the products, services and information that you may request from us when you contact us, the processing is justified by the execution of a contract or pre-contractual measures taken at your request.
For the purposes of managing outgoing interactions or contacting you directly in relation to the products, services and information that you have requested, the processing of your personal information is justified by the execution of a contract or pre-contractual measures adopted at your request or our legitimate interest (where applicable).
And this is to provide you with an adequate response when our interaction is not related to the formation or execution of a contract (provided that your interests or fundamental rights do not prevail over this legitimate interest).
For the purposes of real-time or subsequent monitoring of our interaction, to be able to improve the quality and security of our services and to offer you better answers, the processing of your personal information is justified depending on the type of information we collect.
When we collect information to provide you with assistance on our products or services: Execution of a contract or pre-contractual measures at your request
When we collect information to improve the quality and safety of our services (provided that your interests or fundamental rights do not prevail over this legitimate interest):Our legitimate interest
When such monitoring is carried out on our website by means of cookies or other online advertising technologies: your consent to cookies
Such monitoring could be used for both incoming and outgoing interactions.
If you would like more information on the purposes and legal bases, you can contact us at privacy@hator.com

To enable you to receive relevant information and personalized marketing content.

You will receive information and updates on our account either at your request (with your consent where required by law) or when the law authorizes us to send you such information and updates directly. Such communications may be global or local in scope, and may include updates about our products and services, invitees to events, offers, surveys, etc.
Our communications will be personalized and specifically designed to be of interest to you, and will be updated with any new information related to your Hator profile. We will use this personal information to send you tailored communications or other personalized advertising or marketing campaigns. Such use of your information includes some profiling activities.
If you are a resident of the United States or Guam, please see Specific Information on Text and Instant Messaging for Residents of the United States or Guam for more information on how or when we may use your telephone number to send you messages.
When you share your contact information with us, we may use this personal information to contact you through the relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone), with your consent where required. Of course, you can ask us not to use a specific communication channel or to renounce (unsubscribe) from it by applying the opt-out option which can be shared with you. If you wish to stop receiving communications from us through all communication channels, please send us an email at privacy@hator.com.
As part of the Hator experience, we will always try to personalize your experience with us. For this reason we will use your personal information to send you personalized communications or to personalize your journey with us, but only with your consent when the applicable legislation requires it. Our communications may include personalized product recommendations that we think you may be interested in, personalized marketing content designed to meet your interests, personalized invitations to events or, at your request and when available, personalized and tailored products. For these purposes, we will use the information you provide us (for example your date of birth, your country of residence, your preferred means of contact, etc.) and, alone or in combination, certain behavioral habits that we may observe by interacting with you (for example where you prefer to buy our products, which types of products you like, for which occasions you are shopping.). With this information, we could create similar customer groups (called "person") to whom we can decide to offer personalized content and experiences in both inbound and outbound communications. In this context, we may make inferences about you, as well as derived from your personal information (profiling). For example, if you always buy our products from the same online shop, we may consider that shop to be your favorite. This will allow us to personalize your experience with Hator based on your interests and purchasing habits (i.e. personalized communications). In order to provide you with this personalized and tailored experience, in our online stores, you may be required to log in or identify yourself.
To enrich your personal information, we may use cookies or other online advertising technologies. Through these technologies, we will collect personal information in relation to your social media activity and your browsing activity on different websites and devices (for example: to find out if you have visited our website after opening a newsletter received from us) . Some technologies may rely on services provided by other companies acting on their own behalf (such as social media WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies and the way they use the information you share with them is subject to their rules and not ours.
To enrich your personal information, we may associate it with personal information held by others (for example, by sharing and associating your information with information held by trusted partners). This process will be conducted exclusively through the use of unique customer identifiers and re-identification protocols in order to protect the confidentiality of your personal information.
The personal information linked to your Hator profile will allow us to create "lookalike campaigns", allowing us to reach new people with a probable interest in our products because of the similarity with you. We may conduct such lookalike campaigns through our website, social media or other means of communication. To carry out lookalike campaigns, before being shared, your personal information is encrypted and transformed into short fingerprints that cannot be restored to the previous format.
The use of cookies or other online advertising technologies may also allow us to show you online advertisements that are "contextual" (meaning they are shown based on the website you are browsing), "behavioral" or "defined according to interests ”(where advertisements are shown based on your interests, which we have inferred based on your information which includes demographic, geographic and interest-based data). We may use such advertisements to show you the products or services that are most relevant to you.
If you no longer wish to view personalized online advertisements, you can ask us to delete your Hator profile or change your cookie preferences - please consult the “cookies or other online advertising technologies” section. In addition, some third-party websites allow you to stop displaying advertisements from specific advertisers, so you may also set your preferences on those websites.
For the purposes of sending or presenting personalized communications the processing of your personal information is justified by:
- Execution of a contract when the law authorizes us to send you such communications without your consent and such communications fall within the scope of our contractual relationship.
- Our legitimate interest in offering you personalized content,when this interest is not outweighed by your interests or fundamental rights and the law authorizes us to send you such communications without your prior consent.
- Your consent, as given at the time of creating the Hator profile.
You can always withdraw your consent at any time. This includes communications such as updates on our products and services, invitations to events, offers or surveys.
When you share your contact information with us, we will use that personal information to contact you through the relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone).
We will always do our best to provide you with personalized communications, based in particular on your interests and purchasing habits, and to improve and personalize our services in particular through profiling.
For the purpose of updating, supplementing or enriching your personal information, the processing of your personal information is justified by the execution of a contract or the fulfillment of a legal obligation. When this update concerns the administration and management of your Hator profile, including the initiatives taken following a request for rectification or cancellation.
Any other situation will require your consent, as provided at the time of creating the Hator profile
You can always withdraw your consent at any time.
This includes data cleansing and deduplication.
This also includes enriching your personal information with second party data or information relating to your social media activities and your browsing activity on different websites and devices.
Some of the technologies we use (including cookies) may rely on services provided by other companies acting on their own behalf (such as social media - WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy policies and cookies and the way they use your personal information is subject to their rules and not ours.
For the purposes of creating "lookalike" campaigns The processing of your personal information is justified by your consent when you accept, at the time of creating your Hator profile, that we link your personal information to certain behavioral habits (Profiling) (for example agreeing to receive personalized communications).
You can always withdraw your consent at any time.
Lookalike campaigns allow us to reach new people who are probably interested in our products because they are similar to you.
Some of the technologies we use (including cookies) may rely on services provided by other companies acting on their own (such as social media - WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy and cookie policies and how they use your personal information will be subject to their rules and not ours.
For online advertising purposes The processing of your personal information is justified by your consent to cookies or other online advertising technologies. You can always withdraw your consent at any time.
With online advertising we will be able to present online advertisements that are "contextual", "behavioral", "defined according to interests" or "tailored", including through the use of cookies or other online advertising technologies.
If you would like further information regarding the purposes and legal bases, you can contact us at privacy@hator.com

To send you non-marketing communications.

We may send you non-marketing communications upon your request, including information that may be important to your safety and the security of your personal information.
You may also receive such communications when you have opted out of certain marketing communications. The transmission of this information may be necessary for the proper execution of our contract with you or or mandatory to fulfill some of our legal obligations.
If you are a resident of the United States or Guam, please also refer to the Specific Information for Residents of the United States or Guam section for more information on how and when we may use your telephone number to send you messages.
Non-marketing communications may include the following communications (listed by way of example and not limited to): sending emails to verify your identity when you sign up for our services; sending emails to reset password and username; notify you that a specific service has been or will be suspended for maintenance or terminated; notify you of an update, rectification or incident on our services that could involve your personal data; notify you of an update to our privacy policy or Terms of Use; o send you information about the products or services you have requested or purchased.
We will never contact you to ask for your password. Please be careful if you receive requests for this type of personal information.
In order to provide you with the services and information requested by you, the processing of your personal information is justified by the execution of a contract.
For example identity verification, password or username reset, etc.
To provide you with the services and information that we must send or provide you The processing of your personal information is justified by the execution of a contract or the fulfillment of a legal obligation (depending on the type of information and services we need to provide you).
For example, information about the suspension of our services, or about incidents that may affect your personal information, etc.
For purposes of Administration and management of your Hator profile once you have requested us to create your Hator profile. The processing of your personal information is justified by the execution of a contract.
If you would like further information, you can contact us at privacy@hator.com

To conduct our business safely and protect our businesses.

To deliver our products and services to you safely, to properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and / or to protect our legitimate interests in protecting ourselves from fraud.
We may use administrative and technical measures to protect our website, systems, networks, transactions that take place on our site or in our stores, and any other measures to protect the personal information that we may have access to or that we may keep. . For this purpose, it may also be necessary to verify your identity. These measures could also be taken for compliance purposes or to avoid sharing your personal information with unreliable third parties.
In addition, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable international laws, regulations and conventions.
With the aim of adopting fraud prevention, detection and investigation measures to ensure physical and IT security and to deliver our products and services safely, the processing of your personal information is justified by the execution of a contract or fulfillment of a legal obligation
our legitimate interests in protecting ourselves from fraud (when your interests or fundamental rights do not prevail over these interests).
In accordance with applicable law, adoption of activities relating to compliance and privacy for which the processing of your personal information is justified by the fulfillment of a legal obligation
or our legitimate interests (where applicable)
When the processing is not prescribed by law but derives from an expectation of the regulatory bodies (when your interests or fundamental rights do not prevail over these interests).
In accordance with the applicable legislation, for the adoption of activities relating to the protection of intellectual property rights and the management of litigation, the processing of your personal information is justified by the fulfillment of a legal obligation or by our legitimate interests in the protection of our rights (when your interests or fundamental rights do not prevail over these interests) or from the regular exercise of our rights in lawsuits and proceedings, when applicable in the country of residence.
If you would like more information on the purposes and legal bases, you can contact us at privacy@hator.com

To better evaluate and understand our business.

To manage our activities, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal information for financial, management or legal purposes, or activities related to commercial data analysis and market research.
For example, this could occur when we use invoices issued in connection with your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to the analysis of commercial data and market research.
Certain activities that are required in carrying out a commercial activity may involve the use of your personal information. This could include internal procedures (such as financial management, accounting, inventory management, production management, internal or external auditing), certain legal obligations (for example, record keeping), or analyzes conducted in connection with mergers or acquisitions.
We may also conduct various data analysis & market research initiatives related to our business, which may require us to access or otherwise use some of your personal information, or send you surveys or customer satisfaction questions in order to collect new information or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and our business in general.
For the purpose of carrying out activities relating to the sales contract or provision of services that you have concluded with us (for example, accounting, warehouse management, record keeping, etc.) the processing of your personal information is justified by the execution of a contract or fulfillment of a legal obligation
For carrying out data analysis & market research activities relating to commercial activity, the processing of your personal information is justified depending on the type of information we need to analyze:
- Execution of a contract
- Our legitimate interests in improving our products and services
When your interests or fundamental rights do not prevail over these interests.
- Your consent, when answering surveys or questions relating to the degree of customer satisfaction. You can always withdraw your consent at any time.
For the purpose of sharing necessary information with current or potential buyers in the context of a business transfer. The processing of your personal information is justified by our legitimate interest in disclosing information necessary to complete our business transactions.
For the purposes of Sharing necessary information with auditors, law firms, providers of similar professional services for companies and providers of data analysis services The processing of your personal information is justified Depending on the type of information we need to use:
- Fulfillment of a legal obligation
- Our legitimate interest in the proper conduct of our business, also in compliance with applicable legislation and to better understand and improve our business (when your interests or fundamental rights do not prevail over these interests)
If you would like further information on the purposes and legal bases, you can contact us at privacy@hator.com

To optimize and manage our website and other means of communication.

We may take certain measures that include the use of your personal information to administer, optimize and improve our digital and physical means of communication such as our website or face-to-face interaction in our stores.

The use of your personal information will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Of course, when we use cookies or other online advertising technologies, your prior consent will always be required. We may use some of your personal information to administer, optimize and improve our websites, applications, content and other digital offerings, including services and products offered through our websites, applications or other digital means of communication to ensure the easiest to use online browsing experience. We may use personal information to resolve operational issues such as page loading incidents and software errors. Please be aware that we may use cookies or other technologies for online advertising for this purpose. In order to Solve operational problems such as page loading accidents and software errors The processing of your personal information is justified Depending on the type of information and services we need to use: - Execution of a contract in accordance with the Terms of Use applicable to our services
- Your consent to cookies, when we use cookies or other online advertising technologies
You can always withdraw your consent at any time.
- Our legitimate interests when we use cookies or other technologies for online advertising for which the law does not require consent when your interests or fundamental rights do not prevail over this interest.
In order to understand how our means of communication are used and manage, optimize and improve them The processing of your personal information is justified Depending on the type of information and services we need to analyze:
- Execution of a contract in accordance with the Terms of Use applicable to our services
- Your consent to cookies, when we use cookies or other online advertising technologies
You can always withdraw your consent at any time.
- Our legitimate interests in managing and improving our means of communication and other systems, particularly when we use cookies or other online advertising technologies for which the law does not require consent.
When your interests or fundamental rights do not prevail over our legitimate interests
If you would like further information on the purposes and legal bases, you can contact us at privacy@hator.com

Specific Information for Australian Residents

Hator will collect, store, use and disclose your personal information primarily for the purposes listed below. If you would like more information, you can contact us at privacy@Hator.com

To provide you with the products and services that you have purchased or otherwise requested

We will use your personal information to manage our relationship with you and to fulfill the obligations arising from the contract you enter into with us when purchasing or otherwise requesting products or services from us. This may include various activities such as internal accounting, processing your payment or delivery.
To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal information for billing, payment management and internal accounting purposes.
Certain specific information may be required to provide you with gift cards, personalization services, or when you book a product, request the repair of a product, or purchase products or services over the phone, on our site or on an e-commerce site. In such cases, we may access, collect, store and use your personal information for delivery, warehouse and returns management purposes.

To manage your Hator profile.

Once you have asked us to create your Hator profile, your personal information will be linked to this profile, where we will keep all information about you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. Your Hator profile information is crucial to providing you with the personalized and tailored Hator experience, and must therefore be kept up to date to ensure you have the best experience.
Once you have requested us to create your Hator profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, please be aware that we use personal identification data, such as your email address, or telephone number, to link an interaction or purchase with your Hator profile. The same happens when you make a payment as a guest for a purchase on our site. In addition, we may use your date of birth to determine that you are of the necessary age to use our services.
In order to keep your personal information correct, we will use reasonable efforts to ensure that the personal information we hold about you is updated appropriately. Where required by the privacy legislation applicable to you, you may have the right to obtain the correction of your information at any time, and in any case please let us know if any of your information needs updating or correction, and we will do our best to identify and correct incorrect personal information (data cleansing) and to delete any duplicate databases. This may make it necessary for us to correct typographical errors or conflicting personal information.

To provide you with customer service and tailor-made assistance.

You should be able to have the same unitary experience regardless of how we communicate. Whether this happens in our stores, on our website, via chat, phone or video, and whether it is you who contact us or we who contact you, we want to provide you with relevant and tailored customer service.
For the aforementioned purpose of offering you the Hator experience, we will collect, store, process, use, disclose and transfer your personal information in order to be able to identify you. This will allow us to offer you the tailored assistance you require or to share relevant information with you. Furthermore, when you contact us, we may retain the personal information you share with us to offer you this personalized and tailored experience at all times. This can happen when you are a current or potential customer. Your personal information will be linked to your Hator profile, if you have asked us to create one, or to a potential customer profile.
In order to offer you a pleasant and unobstructed customer experience, to get to know you better to offer you tailored answers, and to improve the quality and safety of our services, we may rely on your consent, proceed according to our contract with you, or adopt every reasonable effort to get in touch with you, or based on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether by phone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access your personal information available on your Hator profile or in your prospect profile, to find out when you have previously interacted with us and to offer you the personalized assistance you have requested. This could include real-time or post-tracking of your interactions with us (for example on our site or in a store) to identify the products you are looking at or what your specific needs may be.
In order to offer you adequate customer service, you may be asked, when you are on our website or in a shop, if you need further assistance. On our website, if you do not want to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service that you would find in one of our physical stores.
If we are unable to identify you, we could create a potential customer profile to allow you to have a single shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for information you have already shared with us.
Your personal information, in particular the Hator profile if you have created one or the potential customer profile that we may create about you, may allow our sales representatives to contact you directly in relation to the products and services that you have purchased or otherwise requested. , such as when a product becomes available again or when an order that you have placed with us has been received in the store, or to share with you any other information that you have requested from us.
In addition, the monitoring of our interactions (including voice or video recordings, after notifying you) allows us to improve the quality and security of our services and to provide you with tailored answers.

To enable you to receive relevant information and personalized marketing content.

You will receive information and updates on our account either at your request (with your consent where required by law) or when the law authorizes us to send you such information and updates directly. Such communications may be global or local in scope, and may include updates about our products and services, invitees to events, offers, surveys, etc.
Our communications will be personalized and specifically designed to be of interest to you, and will be updated with any new information related to your Hator profile. We will use this personal information to send you tailored communications or other personalized advertising or marketing campaigns. Such use of your information includes some profiling activities.
If you are a resident of the United States or Guam, please see Specific Information on Text and Instant Messaging for Residents of the United States or Guam for more information on how or when we may use your telephone number to send you messages.
When you share your contact information with us, we may use this personal information to contact you through the relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone), with your I agree where required. Of course, you can ask us not to use a specific communication channel or to renounce (unsubscribe) from it by applying the opt-out option which will always be shared with you. If you wish to stop receiving communications from us through all communication channels, please send us an email at privacy@hator.com.
As part of the Hator experience, we will always try to personalize your experience with us. For this reason we will use your personal information to send you personalized communications or to personalize your journey with us, but only with your consent when the applicable legislation requires it. Our communications may include personalized product recommendations that we think you may be interested in, personalized marketing content designed to meet your interests, personalized invitations to events or, at your request and when available, personalized and tailored products. For these purposes, we will use the information you provide us (for example your date of birth, your country of residence, your preferred means of contact, etc.) and, alone or in combination, certain behavioral habits that we may observe by interacting with you (for example where you prefer to buy our products, which types of products you like, for which occasions you are shopping.). With this information, we could create similar customer groups (called "person") to whom we can decide to offer personalized content and experiences in both inbound and outbound communications. In this context, we may make inferences about you, as well as derived from your personal information (profiling). For example, if you always buy our products from the same store (in a specific location or online), we may consider that store as your favorite. This will allow us to personalize your experience with Hator based on your interests and purchasing habits (i.e. personalized communications). In order to provide you with this personalized and tailored experience, in our stores or online, you may be required to log in or identify yourself.
To enrich your personal information, we may use cookies or other online advertising technologies. Through these technologies, we will collect personal information in relation to your social media activity and your browsing activity on different websites and devices (for example: to find out if you have visited our website after opening a newsletter received from us) . Some technologies may rely on services provided by other companies acting on their own behalf (such as social media WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies and the way they use the information you share with them is subject to their rules and not ours.
To enrich your personal information, we may associate it with personal information held by others (for example, by sharing and associating your information with information held by trusted partners). This process will be conducted exclusively through the use of unique customer identifiers and re-identification protocols in order to protect the confidentiality of your personal information.
The personal information linked to your Hator profile will allow us to create "lookalike" campaigns, allowing us to reach new people with a probable interest in our products because of the similarity with you. We may conduct such lookalike campaigns through our website, social media or other means of communication. To carry out lookalike campaigns, before being shared, your personal information is encrypted and transformed into short fingerprints that cannot be restored to the previous format.
The use of cookies or other online advertising technologies may also allow us to show you online advertisements that are "contextual" (meaning they are shown based on the website you are browsing), "behavioral" or "defined according to interests ”(where advertisements are shown based on your interests, which we have inferred based on your information which includes demographic, geographic and interest-based data). We may use such advertisements to show you the products or services that are most relevant to you.
If you no longer wish to view personalized online advertisements, you can ask us to delete your Hator profile or change your cookie preferences - please consult the “cookies or other online advertising technologies” section. In addition, some third-party websites allow you to stop displaying advertisements from specific advertisers, so you may also set your preferences on those websites.

To send you non-marketing communications.

We may send you non-marketing communications upon your request, including information that may be important to your safety and the security of your personal information.
You may also receive such communications when you have opted out of certain marketing communications. The transmission of this information may be necessary for the proper execution of our contract with you or or mandatory to fulfill some of our legal obligations.
If you are a resident of the United States or Guam, please also refer to the Specific Information for Residents of the United States or Guam section for more information on how and when we may use your telephone number to send you messages.
Non-marketing communications may include the following communications (listed by way of example and not limited to): sending emails to verify your identity when you sign up for our services; sending emails to reset password and username; notify you that a specific service has been or will be suspended for maintenance or terminated; notify you of an update, rectification or incident on our services that could involve your personal data; notify you of an update to our privacy policy or Terms of Use; o send you information about the products or services you have requested or purchased.
We will never contact you to ask for your password. Please be careful if you receive requests for this type of personal information.

To conduct our business safely and protect our businesses.

To deliver our products and services to you safely, to properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and / or to protect our legitimate interests in protecting ourselves from fraud.
We may use administrative and technical measures to protect our website, systems, networks, transactions that take place on our site or in our stores, and any other measures to protect the personal information that we may have access to or that we may keep. . For this purpose, it may also be necessary to verify your identity. These measures could also be taken for compliance purposes or to avoid sharing your personal information with unreliable third parties.
In addition, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable international laws, regulations and conventions.

To better evaluate and understand our business.

To manage our activities, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal information for financial, management or legal purposes, or activities related to commercial data analysis and market research.
For example, this could occur when we use invoices issued in connection with your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to the analysis of commercial data and market research.
Certain activities that are required in carrying out a commercial activity may involve the use of your personal information. This could include internal procedures (such as financial management, accounting, inventory management, production management, internal or external auditing), certain legal obligations (for example, record keeping), or analyzes conducted in connection with mergers or acquisitions.
We may also conduct various data analysis & market research initiatives related to our business, which may require us to access or otherwise use some of your personal information, or send you surveys or customer satisfaction questions in order to collect new information or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and our business in general.

To optimize and manage our website and other means of communication.

We may take certain measures that include the use of your personal information to administer, optimize and improve our digital and physical means of communication such as our website or face-to-face interaction in our stores.
The use of your personal information will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Of course, when we use cookies or other online advertising technologies, your prior consent will always be required.
We may use some of your personal information to administer, optimize and improve our websites, applications, content and other digital offerings, including services and products offered through our websites, applications or other digital means of communication to ensure the easiest to use online browsing experience. We may use personal information to resolve operational issues such as page loading incidents and software errors. Please be aware that we may use cookies or other technologies for online advertising for this purpose.
Your personal information will be collected, used, stored or disclosed for other purposes with your consent or where otherwise permitted by applicable law.

Specific information for residents of Qatar, Vietnam, Kuwait, Mexico, Chile or South Korea

Hator will collect, store, use and disclose your personal information for the following purposes. The processing of your personal information is in most cases justified by one of the legal bases identified in this section. When we request information from you for the purposes listed below, we generally ask you to provide this information to us on a voluntary basis. If you choose not to provide certain personal information to us, you may not be able to benefit from some of our services for which you need to provide such personal information.
If you would like further information on purposes and legal bases, you can contact us at privacy@hator.com

To provide you with the products and services that you have purchased or otherwise requested.

We will use your personal information to manage our relationship with you and to fulfill the obligations arising from the contract you enter into with us when purchasing or otherwise requesting products or services from us. This may include various activities such as internal accounting, processing your payment or delivery.
To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal information for billing, payment management and internal accounting purposes.
Certain specific information may be required to provide you with gift cards, personalization services, or when you book a product, request the repair of a product, or purchase products or services over the phone, on our site or on an e-commerce site. In such cases, we may access, collect, store and use your personal information for delivery, warehouse and returns management purposes.
In order to provide you with the products or services that you have purchased or otherwise requested in our online stores, the processing of your personal information is justified by the following legal basis:
- Qatar: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Vietnam: Execution of a contract. When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.
Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
This includes any action necessary to fulfill our obligations in relation to the contract of sale or supply of services that you conclude with us (processing of your payment, delivery, management of returns, etc.)
For purchases made on our site, the contract consists of the Terms and Conditions of Sale.
If you would like more information on the purposes and legal bases, you can contact us at privacy@hator.com

To manage your Hator profile.

Once you have asked us to create your Hator profile, your personal information will be linked to this profile, where we will keep all information about you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. Your Hator profile information is crucial to providing you with the personalized and tailored Hator experience, and must therefore be kept up to date to ensure you have the best experience.
Once you have requested us to create your Hator profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, please be aware that we use personal identification data, such as your email address, or telephone number, to link an interaction or purchase with your Hator profile. The same happens when you make a payment as a guest for a purchase on our site. In addition, we may use your date of birth to determine that you are of the necessary age to use our services.
In order to keep your personal information correct, we will use reasonable efforts to ensure that the personal information we hold about you is updated appropriately. Where required by the privacy legislation applicable to you, you may have the right to obtain the correction of your information at any time, and in any case please let us know if any of your information needs updating or correction, and we will do our best to identify and correct incorrect personal information (data cleansing) and to delete any duplicate databases. This may make it necessary for us to correct typographical errors or conflicting personal information.
For purposes of administration, management and maintenance of your Hator profile when you have requested its creation, the processing of your personal information is justified by the following legal basis:
- Qatar: Our legitimate interest. Once your profile has been created at your request, to integrate it with the personal information you provide us during our interactions (when your interests or fundamental rights do not prevail over this interest).
- Vietnam: Execution of a contract. When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.
Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
If you would like further information on purposes and legal bases, you can contact us at privacy@hator.com

To provide you with customer service and tailor-made assistance.

You should be able to have the same unitary experience regardless of how we communicate. Whether this happens in our stores, on our website, via chat, phone or video, and whether it is you who contact us or we who contact you, we want to provide you with relevant and tailored customer service.

For the aforementioned purpose of offering you the Hator experience, we will collect, store, process, use, disclose and transfer your personal information in order to be able to identify you. This will allow us to offer you the tailored assistance you require or to share relevant information with you. Furthermore, when you contact us, we may retain the personal information you share with us to offer you this personalized and tailored experience at all times. This can happen when you are a current or potential customer. Your personal information will be linked to your Hator profile, if you have asked us to create one, or to a potential customer profile.
In order to offer you a pleasant and unobstructed customer experience, to get to know you better to offer you tailored answers, and to improve the quality and safety of our services, we may rely on your consent, proceed according to our contract with you, or adopt every reasonable effort to get in touch with you, or based on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether by phone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access your personal information available on your Hator profile or in your prospect profile, to find out when you have previously interacted with us and to offer you the personalized assistance you have requested. This could include real-time or post-tracking of your interactions with us (for example on our site or in a store) to identify the products you are looking at or what your specific needs may be.
In order to offer you adequate customer service, you may be asked, when you are on our website or in a shop, if you need further assistance. On our website, if you do not want to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service that you would find in one of our physical stores.
If we are unable to identify you, we could create a potential customer profile to allow you to have a single shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for information you have already shared with us.
Your personal information, in particular the Hator profile if you have created one or the potential customer profile that we may create about you, may allow our sales representatives to contact you directly in relation to the products and services that you have purchased or otherwise requested. , such as when a product becomes available again or when an order that you have placed with us has been received in the store, or to share with you any other information that you have requested from us.
In addition, the monitoring of our interactions (including voice or video recordings, after notifying you) allows us to improve the quality and security of our services and to provide you with tailored answers.
For purposes of administration, management and maintenance of your Hator profile The processing of your personal information is justified by the following legal basis:
- Qatar: Our legitimate interest. Once your profile has been created at your request, to integrate it with the personal information you provide us during our interactions (when your interests or fundamental rights do not prevail over this interest).
- Vietnam: Execution of a contract. When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create a Hator profile or otherwise choose to enter into a contract with us or share your information with us on a voluntary basis.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create a Hator profile or otherwise choose to enter into a contract with us or share your information with us on a voluntary basis.
For purposes of administration, management and maintenance of a potential customer profile The processing of your personal information is justified by the following legal basis:
- Qatar: Our legitimate interest.When we are unable to identify you, in order to integrate a potential customer profile to provide you with tailored assistance (when your interests or fundamental rights do not prevail over this interest)
- Vietnam: Your consent.As deemed obtained when you choose to enter into a contract or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: As deemed obtained when you choose to enter into a contract or voluntarily share your personal information with us.
These activities will be performed if we are unable to identify you. We will supplement this prospect profile with the information you provide to us when you contact us or when we contact you, to avoid asking you again for information that you have already shared with us and to provide you with tailored assistance in relation to our products and services.
For Inbound Interaction purposes (To provide you with the products, services and information that you may request from us when you contact us) The processing of your personal information is justified by the following legal basis:
- Qatar: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Vietnam: Execution of a contract. When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.
Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
For outbound interactions purposes (Contact you directly in relation to the products, services and information you have requested) the processing of your personal information is justified by the following legal basis:
- Qatar: Our legitimate interest To provide you with an adequate response when our interaction does not involve the formation or performance of a contract (and your interests or fundamental rights do not prevail over these interests).
- Vietnam: Execution of a contract.When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
For purposes of real-time or subsequent monitoring of our inbound and outbound interaction the processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the type of information we collect: a)Our legitimate interest when we collect information to improve the quality and safety of our services (and when your interests or fundamental rights do not prevail over this interest)
b)Your consent, as deemed otherwise obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
When we collect information to provide you with relevant assistance on our products and services. Or your consent to cookies When such tracking is done through cookies or other online advertising technologies:
- Vietnam: Your consent, as deemed otherwise obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.When we collect information to provide you with relevant assistance on our products and services.Or your consent to cookies When such tracking is done through cookies or other online advertising technologies
- Kuwait, Mexico, Chile and South Korea: Your consent, as deemed otherwise obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.When we collect information to provide you with relevant assistance on our products and services.Or your consent to cookies When such tracking is done through cookies or other online advertising technologies.
If you would like further information on purposes and legal bases, you can contact us at privacy@hator.com

To conduct our business safely and protect our businesses.

To deliver our products and services to you safely, to properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and / or to protect our legitimate interests in protecting ourselves from fraud.
We may use administrative and technical measures to protect our website, systems, networks, transactions that take place on our site or in our stores, and any other measures to protect the personal information that we may have access to or that we may keep. . For this purpose, it may also be necessary to verify your identity. These measures could also be taken for compliance purposes or to avoid sharing your personal information with unreliable third parties.
In addition, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable international laws, regulations and conventions.
In order to adopt fraud prevention, detection and investigation measures to ensure physical and IT security and to deliver our products and services safely, the processing of your personal information is justified by the following legal basis:
- Qatar: Fulfillment of a legal obligation Or our legitimate interests to protect ourselves from fraud, to prevent criminal activity or to collect relevant information or initiate an investigation, and to collect information necessary for the investigation of criminal activity, based on a official request received by the competent authorities for such investigations (when your interests or fundamental rights do not prevail over these interests)
- Vietnam: Depending on the type of information or services we provide to you:
a)Fulfillment of a legal obligation, or performance of a contract when you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.
b)Otherwise your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
- Kuwait, Mexico, Chile and South Korea: Depending on the type of information or services we provide to you:
a)Fulfillment of a legal obligation
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
In accordance with applicable law, for the adoption of activities relating to compliance and privacy The processing of your personal information is justified by the following legal basis:
- Qatar: Fulfillment of a legal obligation Or our legitimate interests When the processing is not prescribed by law but derives from the expectations of the regulatory bodies (and your interests or fundamental rights do not prevail over these interests)
- Vietnam: Fulfillment of a legal obligation Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or to voluntarily share your personal information with us
- Kuwait, Mexico, Chile and South Korea: Fulfillment of a legal obligation Or your consent, as given when you create your Hator profile or otherwise deemed obtained when you choose to enter into a contract with us or to voluntarily share yours personal information with us
In accordance with applicable legislation, for the adoption of activities relating to the protection of intellectual property rights and the management of litigation The processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the type of information we need to use:
a)Fulfillment of a legal obligation
b)or our legitimate interests to protect our rights (when your interests or fundamental rights do not prevail over these interests)
- Vietnam: Depending on the activity and the type of information we need to use:
a)Fulfillment of a legal obligation
b)or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
- Kuwait, Mexico, Chile and South Korea: Depending on the activity and the type of information we need to use:
a)Fulfillment of a legal obligation
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
If you would like more information on the purposes and legal bases, you can contact us at privacy@hator.com

To better evaluate and understand our business.

To manage our activities, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal information for financial, management or legal purposes, or activities related to commercial data analysis and market research.
For example, this could occur when we use invoices issued in connection with your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to the analysis of commercial data and market research.
Certain activities that are required in carrying out a commercial activity may involve the use of your personal information. This could include internal procedures (such as financial management, accounting, inventory management, production management, internal or external auditing), certain legal obligations (for example, record keeping), or analyzes conducted in connection with mergers or acquisitions.
We may also conduct various data analysis & market research initiatives related to our business, which may require us to access or otherwise use some of your personal information, or send you surveys or customer satisfaction questions in order to collect new information or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and our business in general.
For the performance of activities relating to the contract of sale or provision of services that you have concluded with us The processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the activity and the type of information we need to use:
a)Fulfillment of a legal obligation
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.

- Vietnam: Depending on the activity and the type of information we need to use:
a)Fulfillment of a legal obligation
b)or execution of a contract
When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.
Otherwise, your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Depending on the activity and the type of information we need to use:
a)Compliance with a legal obligation,
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
For carrying out data analysis & market research activities relating to commercial activity The processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the type of information we need to analyze:
a)Our legitimate interests in improving our products and services when this interest is not outweighed by its interests or fundamental rights.
b)Your consent, when you respond to surveys or questions relating to customer satisfaction.
- Vietnam: Execution of a contract when you have provided us with your personal information in connection with an online purchase or any other request for products or services made online.Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
For the purpose of sharing necessary information with current or potential buyers in the context of a business transfer The processing of your personal information is justified by the following legal basis:
- Qatar: Our legitimate interest in sharing information necessary to complete our business transactions
- Vietnam: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
For the purpose of sharing necessary information with auditors, law firms, providers of similar professional services for companies and data analysis service providers.The processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the type of information we need to use:
a)Fulfillment of a legal obligation
b)Or our legitimate interest in properly carrying out our business in compliance with applicable law and in better understanding and improving our business (when this interest is not outweighed by your interests or fundamental rights)
- Vietnam: Depending on the type of information we need to use:
a)Fulfillment of a legal obligation
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
- Kuwait, Mexico, Chile and South Korea: Depending on the type of information we need to use:
a)Fulfillment of a legal obligation
b)Or your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
If you would like further information on purposes and legal bases, you can contact us at privacy@hator.com

To optimize and manage our website and other means of communication.

We may take certain measures that include the use of your personal information to administer, optimize and improve our digital and physical means of communication such as our website or face-to-face interaction in our stores.
The use of your personal information will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Of course, when we use cookies or other online advertising technologies, your prior consent will always be required.
We may use some of your personal information to administer, optimize and improve our websites, applications, content and other digital offerings, including services and products offered through our websites, applications or other digital means of communication to ensure the easiest to use online browsing experience. We may use personal information to resolve operational issues such as page loading incidents and software errors. Please be aware that we may use cookies or other online advertising technologies for this purpose.

In order to solve operational problems such as page loading accidents and software errors the processing of your personal information is justified by the following legal basis:
- Qatar: Depending on the type of information and services we need to analyze:
Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us
Or your consent to cookies, when we use cookies or other online advertising technologies
Or our legitimate interest when we use cookies or other online advertising technologies for which applicable law does not require consent.
When this interest is not outweighed by your interests or fundamental rights.
- Vietnam: Depending on the type of information and services we need to analyze:Performance of a contract. When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online
Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
Or your consent to cookies, when we use cookies or other online advertising technologies.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us; or your consent to cookies, when we use cookies or other online advertising technologies.
In order to understand how our means of communication are used and manage, optimize and improve them. (This may include carrying out checks on the download operations of personal information from the Website.) The processing of your personal information is justified on the following basis legal:
- Qatar: Depending on the type of information and services we need to analyze:
Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us.
Your consent when we use cookies or other online advertising technologies.
Or our legitimate interests in administering and improving our means of communication and other systems, in particular with the use of cookies or other online advertising technologies for which consent is not required by applicable law.
When our legitimate interests are not outweighed by your fundamental interests and rights.
- Vietnam: Execution of a contract. When you have provided us with personal information in connection with an online purchase or any other request for products or services made online.Any other situation will require your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us. Or your consent to cookies, when we use cookies or other online advertising technologies.
- Kuwait, Mexico, Chile and South Korea: Your consent, as given when you create your Hator profile or as otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal information with us Or your consent to cookies, when we use cookies or other online advertising technologies. If you would like further information on the purposes and legal bases, you can contact us at privacy@hator.com

4. WHAT PERSONAL INFORMATION DO WE COLLECT?

When you interact with us or our authorized partners, you may provide us with the following categories of personal information (which may include sensitive information as required by applicable law).

Identifiers & Hator Profile Information

This category of personal information allows us to identify you, to manage your Hator profile, to provide you with customer services and assistance and, in some cases, to contact you, including by sending relevant information and personalized marketing content based on the legal basis. identified in this privacy statement.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
The information may include, when the privacy legislation applicable to you allows us to collect such information, your name, surname, pseudonym, signature, email address, address, date of birth, place of birth, login username. , telephone number, unique personal identifiers, customer number, online identifiers, social media accounts (and related information collected by logging in to such social media), gender, country of residence, lifestyle / interests, Internet Protocol address ( IP), account name, social security number, identity card, driver's license number, passport number, nationality, or other similar identifiers, physical characteristics or descriptions (for example your size, where relevant to the products and services we may offer you), and some personal financial information. We will take steps to limit the collection of information to the minimum necessary in relation to the purposes for which it is processed.
In some countries, some personal information may be considered sensitive, special or protected. We will collect and use this information only where no other option is available, and we will always observe the applicable privacy legislation to collect, protect and use your personal information safely (in particular, requesting your consent where this is necessary).
If you are an employee of a Hator company, we may process some personal information relating to your employment relationship, and we invite you to refer to the privacy policy for employees available to you.

Transaction information & commercial information (including audio).

This category of personal information allows us to provide you with the products and services you have requested, manage your Hator profile, offer you the necessary service and customer support, protect our communications, manage and better understand our business.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
The information may include personal information about the products and services that you purchase, receive or consider, their price, size, collection, date of purchase of the product, if it was returned, product defects, your comments on products and services. that we have provided, history and trend of purchase and consumption, etc. This information may also include personal financial information relating to how you paid for your products, your bank details when you request a refund, or audio recordings (and their transcripts) when you contact our customer service. We will take steps to limit the collection of information to the minimum necessary in relation to the purposes for which it is processed.
Some personal information will be linked to your Hator profile when you identify yourself in our stores, through customer services or on our website. Also, when you contact our customer service, we may record your conversation after we have informed you in advance.
In some privacy laws, specific transactional and commercial data are considered sensitive information. We will collect, store and use such personal information with the highest level of care in accordance with applicable legislation and with your consent when necessary.

Information and inferences about personal life.

This category of personal information allows us to always offer you optimal service through a better knowledge of you. We use this information to manage your Hator profile, to provide you with service and customer support relevant to your needs and also, in some circumstances, to contact you for example by sending you relevant information and updates and personalized marketing content.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
This information may include your preferences regarding fashion events, how you have used certain products, food allergies when you have expressly decided to share this information with us, personal information relating to your family (if you have obtained their consent to share such information with us, where this is required by applicable law), your lifestyle habits, how you use our website or third party websites such as social media, your responses to our surveys or any other personal information that we may collect when it is directly or indirectly related to you. We may draw inferences from any of the information referred to above to create a profile about you, which reflects your preferences, characteristics, trends, predispositions, inclinations and behaviors.
According to some applicable privacy laws, some personal information relating to life is considered sensitive. In this context, we will collect, store and use such personal information only where no other option is available and with the highest level of attention in compliance with applicable privacy law (and also with your consent when this is required).

User Generated Content

This category of personal information allows us to offer you personal information about you or third parties. In some cases it allows us to contact you.

The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
This information may include images of you or other people, or any other type of content such as text, feedback, opinions, personal information relating to other people that you may provide to us (for example when you participate in a contest or share information with our employees. to sale or through social media), “tags” or “like” our social media page or any other content published by us, or any other personal information that you may make in the public domain. You can remove such content at any time if you no longer want us to use it.
You should avoid sharing personal information of third parties through such means or you should ensure that they have previously authorized such sharing.

Technical, Electronic & Location Information

This category of personal information allows for a better rendering of the service you expect from us.
Such information may include personal information relating to your interactions with us, which allows us to manage your Hator profile, offer relevant information and updates and tailored marketing content, establish communications and conduct our business safely, evaluate and understand better. our business, and to optimize and manage our site and other means of communication.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
This could happen in a shop (e.g. when the purchase takes place in a specific shop and is then linked to your Hator profile), by contacting our customer service (why do you contact us? What means did you use?) Or by using our site web (do you use tablets, phones, computers? what use are you making of your website?).
Some personal information will be shared with us automatically by your device or by the service provider you use (e.g. social media). We may collect personal information shared by our devices such as your IP address, device type, unique device identification number (device identifier), browser type, time zone settings, geographic area (country or city level); online activity (such as information relating to your activity on the internet and other electronic networks, such as, for example, browsing activity, browsing history, and information relating to your interaction with websites, applications or advertisements) and other personal information techniques or personal information shared by the service provider. These service providers have their own privacy and cookie policies, so please remember that the personal information you share with them is subject to their rules and not ours.
In addition, we may be able to collect information on how you interacted with us, including some personal information relating to navigation (including the pages you accessed and the links clicked, system errors, browsing behavior) and your preferences. (such as your language preferences).
Some of this personal information may be collected with the use of cookies and other online advertising technologies.

Additional Information for California Residents.
Characteristics of classes of information protected by federal or California law.

We will always try to avoid collecting and using the information listed below. However, this may occur in cases where no other options are available.
In such an event, we will take steps to minimize the information collected, use the highest level of attention and always comply with applicable privacy legislation (in particular, requesting your consent when necessary).
Such information could include family status, disability, gender, country of origin, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age or genetic information.

Categories of information collected in the last 12 months.

Please note that the categories mentioned in this section What personal information do we collect? they also represent the categories of personal information we have collected over the past 12 months.
Do you want to know more? You may be interested in the following sections of the Privacy Policy:
Why do we collect your personal information?
What are your rights in relation to your personal information?

5. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

By interacting with us, both online and in person, you may share personal information with us when:
-Purchase a product or subscribe to a service;
-Create a Hator profile, join our loyalty program, enter a contest, join a reward program or link your social media account to your Hator profile;
-Sign up for our newsletter;
-Interacts with us or asks for advice and shares personal information through our websites, our social media pages, our sales staff, at a trade show, at events or through our customer services;
-Use your device to browse different websites;
-Engage a personal shopper, or any other representative of yours who, acting on your behalf, interacts with us, in particular to purchase a product or subscribe to a service for you;
-Your information is shared with us by one of our trusted partners, with your prior consent when required.

Do you want to know more? You may be interested in the following sections of the Privacy Policy:
-When do we collect your personal information?
-What personal information do we collect?
-How do we collect your personal information?
-What are your rights in relation to your personal information?
-Who are your third party sources?

6. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

For the most part, we collect information directly from you and process it by automated means when you interact with us. When you interact with us, both online and in person, we collect your personal information through:
Our sales associates or customer services (for example by phone or chat) when sharing personal information with us;
Our websites and applications, whether you are registered or not, by completing surveys, procedures or registration forms. We may also use cookies or other online advertising technologies for this purpose;
Any means that we make available to you - for example, when you purchase a product, we may collect certain personal information relating to your payment such as the purchase price, date and product reference (we do not keep any of your personal banking information for a time longer than necessary to complete the transaction);
From third party sources such as social media.
More generally, we collect your personal information through any means you can use to interact with our sales associates, whether in our stores or through our customer service by phone, email, chat or text message. Our sales representatives or customer services may use various means to collect your personal information during or after such interaction.
In addition, we may obtain personal information from services provided by other companies in order to update or supplement your personal information, for example when you link your social media profile with your Hator profile. These companies have their own privacy policies and cookies, so please keep in mind that the personal information you transmit to them will be subject to their rules and not ours.
Do you want to know more? The following sections of our Privacy Policy may be of interest to you:
-Why do we collect your personal information?
-What personal information do we collect?
-What are your rights in relation to your personal information?
-Who are your third party sources?

7. WHO ARE OUR THIRD SOURCES?

For the most part, we obtain information directly from you. From time to time, we may also obtain information from third-party sources.
We collect this information only when third parties have obtained consent from you or when they are legally authorized to share such information. In certain limited circumstances, some third parties may be required to share your personal information with us.
For more information on how we share information with these third-party sources, please refer to the section Who do we share your personal information with?
Our third-party sources may include:
-Our resellers and distributors, as they may collect your personal information when you interact with them;
-Our affiliated and controlled companies;
-Our event partners, as you may share certain personal information when interacting with them;
-Social media in accordance with their privacy policies;
-Our technology partners and market research organizations;
-Our approved business partners;
-Sellers who provide services on our behalf;
-From your devices, such as when you visit our website;
-Your family and friends, such as when they provide us with your contact information, so that we can send you information that may be of interest to you;
-Companies that deal with online advertising;
-Agencies that assess the creditworthiness of consumers;
-Resellers of consumer data (for example, in connection with online advertising);
-Police or judicial authorities and any other public authority; And
-Government bodies.
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Who collects & uses your personal information?
-Why do we collect your personal information?
-What personal information do we collect?
-What are your rights in relation to your personal information?
-Who do we share your personal information with?

8. DO YOU ALWAYS HAVE TO SHARE YOUR PERSONAL INFORMATION WITH US?

It may not always be necessary for you to provide us with the personal information we ask for: any personal information that is required is expressly indicated as mandatory.
When you do not wish to share certain personal information with us, you may simply not provide that information to us, or opt out of the processing of your personal information when such an option is offered to you.
If you choose not to provide us with certain personal information, however, you may not be able to benefit from some of our services for which you need to provide such information.
We may ask you to provide us with personal information to meet certain legal requirements. In such cases, we will notify you in good time and indicate whether your personal information is mandatory or not (as well as the possible consequences of not providing us with your personal information).
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Why do we collect your personal information?
-What personal information do we collect?
-How do we collect your personal information?
-What are your rights in relation to your personal information?

9. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Our general approach is to keep your personal information only as long as it is needed.
When you have a Hator profile, a potential customer profile or subscribe to our newsletters, we generally keep your personal information for 5 years from the last interaction you have undertaken with us.
When you interact with our customer services, we generally keep call records for 45 days (unless the law requires a longer retention period), and other personal information that you have shared with us (including information shared via email, chat or text message or when our interaction is transcribed) for 5 years from the last interaction you had with us.
When we use cookies or other online advertising technologies, your consent will only be valid for a maximum period of 13 months.
We may retain personal information for a shorter or longer period, for example when we are bound by legal, tax and accounting requirements.
The last interaction is defined as the last contact you have undertaken and which is traceable by our systems or by a sales employee. The last contact could correspond to the last call, sales email or meeting that was proposed to you and to which you responded positively. For example, clicking on a link included in an email (with the exception of the link to opt out of receiving marketing content), using the chat on our website or showing up for an appointment in one of our stores are considered as the last contact. . On the contrary, opening an email or visiting a website without logging in does not qualify as the last contact.
Before we delete your personal information from your Hator profile or prospect profile, we will contact you to notify you of such deletion and you may ask us to keep your personal information. In the absence of a response, you consent to the deletion of any personal information that we are not required by law to keep for a longer period in accordance with legal, tax and accounting requirements.
We will destroy your personal information without delay when it is no longer necessary (e.g., if the purposes for collecting / using the personal information have been fulfilled, or at the expiry of the retention period required by law) in order to prevent the aforementioned personal information are restored or recovered. If printed on paper, personal information will be destroyed with shredders, incinerated or the like, and, if saved electronically, personal information will be destroyed by technical methods that ensure that it cannot be restored or recovered.
In specific circumstances, we may also keep your personal information for a longer time, in line with the applicable statute of limitations in order to have an accurate record of your transactions with us in the event of a dispute.
Additional information for South Korean residents:
We may retain certain personal information in accordance with the following legal requirements:
-Register of contracts and revocations of registrations: 5 years (as required by the Law on Consumer Protection in Electronic Commerce Transactions)
-Consumer Complaint Records and Dispute Processing: 3 years (as required by the Consumer Protection Act in Electronic Commerce Transactions)
-Log-in log: 3 months (as required by the Law on the Protection of Privacy of Communications)
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Why do we collect your personal information?
-What personal information do we collect?
-What are your rights in relation to your personal information?

10. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We, Hator, are strongly committed to keeping your personal information safe.
In this regard, we design our services with your safety in mind. In our group, we have teams dedicated to managing and ensuring the security and privacy of your personal information. We have adopted specific technical and organizational security measures to protect your personal information from accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access.
For example, whenever there is a transmission of personal information between your device and our servers, we ensure that such transmission is encrypted using SSL and / or other security methods. We implement the HTTPS protocol in order to secure your connection to our site. All your personal information is stored on secure servers.
We have also established a specialized system for managing the security of personal information. For example, we closely monitor the authorization limits of our employees who have access to the personal information we collect and process. We regularly review our information collection, storage and processing practices, including physical security measures, to protect such information from any unauthorized access and use.
We periodically carry out training courses on security and privacy protection and tests in order to increase the awareness of our employees regarding the importance of protecting personal information. We use reasonable business efforts to ensure that our business partners and third party service providers are able to protect your personal information. Our employees and those of our business partners and third party service providers who have access to your personal information are subject to contractual confidentiality obligations and specific contractual provisions on privacy.
In the event of a security incident resulting in a breach of personal information, as defined by law, we have put in place an emergency response plan aimed at preventing the aggravation of such security incidents. In addition, we will notify such violation of personal information to the competent supervisory authority as required by applicable law, and, if this law requires it, we will inform you according to an appropriate channel as provided therein.
Please note that in order to keep your personal information safe, we may need to reset your password from time to time.
In any case, you must be aware that no service can be completely secure and that you play a fundamental role in keeping your personal information safe. For the best possible protection of personal information outside your control, your devices should be protected (e.g. through up-to-date antivirus software) and your internet service providers should take appropriate measures to protect the transmission of personal information over the network (e.g. e.g. with firewalls and spam filters). You accept the security implications of communicating on the Internet and will not hold us or our partners responsible for any security incident or personal data breach unless it is due to our negligence.
If you are concerned that your personal information has been put at risk, for example if you think someone might have learned your password, please contact us as soon as possible.
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Where do we store your personal information?
-What are your rights in relation to your personal information?

11. WHERE DO WE STORE YOUR PERSONAL INFORMATION?

We operate on a global scale and may transfer your personal information to other companies within Hator or to approved partners in various locations around the world. We want you to have the best customer service and experience, both online and in person, anywhere in the world. For this purpose, we may need to share your personal information outside of the first country in which you shared that information with us. This will always take place for the purposes described in this privacy statement and where we are satisfied with the levels of protection and security adopted in accordance with applicable privacy legislation. This sharing of your personal data is necessary to allow us to execute the contracts concluded with you or carry out pre-contractual measures at your request, preliminary to the conclusion of the contract, in order to offer you a global customer experience.
In most cases, the personal information we collect from you will be stored on servers located in the European Union or in Switzerland. However, this may vary depending on the country in which the information is collected or the applicable legislation. For more information about the place where your personal information is stored, you can contact us at privacy@hator.com
The personal information we collect from you in the People's Republic of China will be stored on servers located in the People's Republic of China, the European Union and Switzerland.
[Personal information we collect from you in the Russian Federation will be stored on servers located in the Russian Federation, and may be transferred outside the Russian Federation in accordance with applicable legislation].
You should be aware that personal information stored outside the country in which it was collected may be accessible to the government authorities of the countries in which it is stored, in accordance with the laws in force in these countries regarding sharing of information. data.
We want to ensure that your personal information is always used safely and at your disposal, from wherever you wish to access it and for any reason you wish to use it.
When we share, use or transfer personal information in particular from the European Union, we use standard contractual clauses approved by the European Commission, or we implement other measures provided for by applicable privacy legislation, to ensure that this transfer offers sufficient guarantees. You can contact us at privacy@Hator.com for more information about these guarantees and also how to obtain a copy of this information.
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-What personal information do we collect?
-How do we protect your personal information?
-What are your rights in relation to your personal information?

12. DO WE SELL YOUR PERSONAL INFORMATION?

We do not sell your personal information and we have not done so in the last 12 months.
We may allow selected third parties (such as authorized advertising partners) to collect your personal information by means of automated technologies on our websites (see the section "Do we use cookies or online advertising technologies?") In an attempt to provide you with content and advertisements. advertising that may be of interest to you and according to the legal bases identified in this privacy statement.
If you are a California resident, you also have the right to opt out of such sharing of your information for interest-based online advertising purposes.
The rights of California residents are further described in the section: "Information for California Residents" in the provisions attached to the following question: "What are my rights in relation to my personal information?"
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-Why do we collect your personal information?
-Do we use cookies or other online advertising technologies?
-What are my rights in relation to my personal information?

13. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We may share and disclose your personal information for commercial purposes with the categories of recipients listed below. We may also receive personal information about you from some of them as third party sources. If you would like additional information regarding the sharing of your personal information, including the list of recipients, please contact our privacy team and our Data Protection Officer at privacy@hator.com

Authorized Partners Acting as Service Providers.
To use your personal information, we rely on authorized partners. All authorized partners are bound by the obligation to adopt appropriate security measures to protect the personal data in their possession, as well as by a strict confidentiality agreement and by specific contractual provisions on "how" and "when" they are allowed to collect and use your personal information. Your personal information may be accessible to the following authorized personnel in case of need:
-Hator and other companies in our group.
-Our parent company Hator and its affiliates are our main authorized partners. They will have access to your personal information but will never use it in a manner contrary to the provisions of this privacy policy.
-Hator and its affiliates allow us to: offer you our products and services (e.g. through wholesale management and sales procedures); provide you with our customer service (e.g. reply to you when you contact us by phone, email, text message, chat or social media); manage your Hator profile (e.g. keeping your information secure and performing IT functions related to your Hator profile); and, through shared services, manage and better understand our business.
-Retailers, resellers, delivery service providers, logistics companies and transaction partners.
These partners mainly allow us to provide you with the products and services that you have requested (e.g. by ensuring that your bank can proceed with the payment, or by delivering a product that you have purchased on our website).
They may also be involved in the management of your Hator profile (e.g. link your purchases to your Hator profile so that you can easily find it again, or provide your personal information when you log into your Hator profile).
-Marketing services, advertising service providers, communication service providers (email, SMS, MMS) and social networks
They help us manage your Hator profile, offer you relevant information, updates, and personalized marketing content (e.g. by sending you emails based on your previous purchases or on sweepstakes, contests and advertisements you have surfed on), and send you non-related communications. marketing. We may also use postal delivery service providers. They allow us to send you any communication and marketing content (e.g. letters and invitations to events).
-Social networks allow us to offer you relevant information and updates, marketing content (e.g. advertisements based on similar profiles) and related customer services (e.g. when using social media to contact us). Please be aware that they have their own privacy and cookie policies, so the personal information you give them will be subject to their rules and not ours.
-IT service providers
These partners allow us to:
a)Provide you with the products and services that you have requested from us (e.g. by managing our e-commerce site and our applications) and by managing your Hator profile (e.g. by ensuring that it is available at all times when you interact with us, and by connecting your shopping);
b)Provide you with the relevant customer service (e.g. allowing you to use the chat services);
c)Send you related information, updates and marketing content (e.g. by sending personalized emails, SMS, MMS, chat messages, etc.);
d)Send you communications with non-marketing content (e.g. by sending you emails to verify your identity when you sign up);
e)Carry out transactions securely (e.g. by identifying potential behaviors that could put your personal information at risk or by warning you of the abuse by third parties of your payment details in the purchase of products);
f)Evaluate and better understand our business (eg by providing tools for viewing personal information); And
g)Optimize and manage our website and other means of communication (e.g. ensuring that our website is always available based on your browsing habits).
- Auditing firms, law firms and similar professional service providers for the company, data analysis service providers
These partners allow us to better understand and manage our business (including accountants, lawyers and auditors who may need to use your personal information). Additionally, analytics service providers may allow us to provide you with relevant information, updates and marketing content (e.g. by analyzing your survey responses, offering interpretations and helping us analyze trends and improve our products and services).
-Authorized partners also acting on their own behalf
To use some of your personal information (see “Why we collect your personal information”), we rely on authorized partners. Some authorized partners may be able to determine “why” and “how” your personal information is used.
-Franchisees and licensees
Some stores, in conducting their business under the Hator name, may act as independent data controllers and may therefore determine “why” and “how” they use the personal information you share with them. Please be aware that our privacy policy does not apply to services provided by other companies on their own behalf. These have their own privacy policies, so please keep in mind that any personal information you give them will be subject to their rules and not ours.
-Some social media such as Facebook Page Insights, according to the Facebook Page Insights Privacy Policy.
The Page Insights are statistical data in aggregate form deriving from some events recorded by the Facebook servers when you interact with our Facebook pages and the contents associated with them. Page Insights are subject to Facebook Page Insights sensitive data information.
Please be aware that other social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.) may also be able to determine “why” and “how” your personal information is used. These have their own privacy and cookie policies, so you should keep in mind that the information you give them will be subject to their rules and not ours.
-Current or potential buyers in the context of a business transfer.
We may share your personal information with a current or potential purchaser (and its agents and advisors) in connection with any sale, merger, acquisition, joint venture, insolvency proceeding, dissolution, current or potential reorganization or any other transaction or similar procedure in compliance with applicable laws and regulations. When this becomes necessary, we will take steps to minimize data sharing.
-Police, regulatory bodies, government agencies, courts, lawyers to comply with laws and to defend our rights and interests.
We may share your personal information with any law enforcement body, regulatory body, government agency, court or any other relevant third party where we believe that such sharing of information is: (i) required by applicable law or regulation, (ii) necessary to exercise, ascertain or defend our rights, or (iii) necessary to protect your interests or those of other persons, with the legal basis identified in this privacy policy. Where required, we will take steps to minimize information sharing.
At your request or for our legitimate interest or in compliance with laws and regulations.
We may share your personal information with any other person: with your consent; when we have a legitimate interest (overriding your interests) in doing so; or when a legal or regulatory obligation imposes it on us.
Do you want to know more? The following sections of our privacy policy may be of interest to you:
Why do we collect your personal information?
What personal information do we collect?
What are your rights in relation to your personal information?
Can the privacy policy change?
Do we use cookies or other online advertising technologies?

14. HOW DO WE ADDRESS THE ISSUE OF CHILDREN'S PRIVACY?

Protecting the safety and privacy of children is very important to us.
By creating your Hator profile, or registering by any means, or placing an order, you confirm that you have reached the age necessary to validly give consent in your country of residence (or, if you have not yet reached the age of consent , that your parent (s) or legal guardian (s) also consent to such registration or order when they can give you such authorization under the law of your country of residence).
If we become aware (including through a request sent by your parent / s or legal guardian / s) of the fact that we have inadvertently received personal information contrary to the foregoing, we will delete this personal information from our registers.
Do you want to know more? The following sections of your Privacy Policy may be of interest to you:
Should you always share personal information with us?
How long do we keep your personal information?
How do we protect your personal information?
Where do we store your personal information?
What are your rights in relation to your personal information?

15. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION?

Depending on the privacy legislation applicable to you, you may have one or more of the following rights, which you may exercise on your own behalf or through a legal representative acting on your behalf. We, Hator, are committed to protecting your rights and enabling you to exercise them. You will never be discriminated against when exercising your right in good faith under any applicable privacy law.
If you need any further information regarding your rights and how to exercise them or if you have any complaints or concerns about our privacy practices, please contact our privacy team and our Data Protection Officer at privacy @ Hator.com

Right of access, rectification and cancellation.

In some circumstances, you may have the right to obtain access to your personal information that may be in our possession and to obtain a copy of it. This right of access also includes the right to receive information in particular regarding the purposes of the processing, the categories of personal information being processed, the categories of recipients to whom such information could be communicated, and the envisaged period of retention of the information.
You may also request the correction of any inaccurate personal information concerning you as well as the deletion of any of your personal information. You can independently view and update most of your personal information online, or you can contact our customer service, or send an email to our Privacy Team at privacy@Hator.com
Specifically, depending on the applicable privacy legislation, your right of access may include:
-the right to request whether and how your personal information is being processed and whether it has been shared with third parties in the last 12 months, particularly if you reside in Aruba.
-the right to obtain confirmation that we process personal information concerning you, to request information about the public and private entities with which we have shared your personal information, and to request information on the possibility of refusing such consent and the consequences of such refusal, in particularly if you reside in Brazil.
-if we are unable to comply with the correction request, the right to request that a correction statement be attached to your information, acknowledging that the correction has been requested but not made, particularly if you are a resident of New Zeland.
-the right to be informed of any communication of inaccurate personal information concerning you, in particular if you reside in Qatar.

Right to withdraw consent

Where the processing of your personal information is based on your consent, you have the right to withdraw this consent at any time. For example, if you wish to stop receiving electronic marketing communications, you can change these settings in your Hator profile, use the 'unsubscribe' link provided in our emails, send a message to the STOP number in our text messages, or contact us directly. and we will stop sending you communications. Please note that the withdrawal of your consent does not affect the legitimacy of the processing operations based on your consent as carried out prior to this withdrawal of consent.
If you are a resident of the United States or Guam, please also refer to the Specific Information section on text and instant messages for residents of the United States or Guam.

Right to the portability of personal information.

Under certain conditions, you may have the right to receive the personal information you have provided to us in a structured format, commonly used and readable by an automatic device, and also require us to transmit it to another data controller when this is technically feasible.

Right to limit the processing.

Depending on the privacy legislation applicable to you, you may have the right to limit the processing we carry out on your personal information in particular where:
-You contest the accuracy of your personal information (until we have taken sufficient measures to correct it or verify its accuracy);
-the processing is unlawful, but you do not want us to delete your personal information;
-we no longer need your personal information for the purposes of processing, but you need this information to exercise or defend rights in court;
-has objected to the processing on the basis of legitimate interests, pending verification of the prevalence of our legitimate interests in continuing the processing.
When personal information is so restricted, we will only process it with your consent or to ascertain, exercise or defend a right in court, as required by local law.
Specifically, depending on the privacy legislation applicable to you, your right to restriction of processing may include:
-the right to request anonymization, blocking or deletion of all personal information that is unnecessary or excessive or treated illegitimately, especially if you reside in Brazil.
-the right to request that we stop transferring your personal information to third parties, particularly if you are a resident of Vietnam.

Right to object to processing.

Where we rely on our legitimate interest in processing your personal information, you may have the right to object to such processing. In that case, we must stop using your personal information for this purpose unless we can demonstrate the existence of legitimate reasons for the processing that override your interests, rights and freedoms or when we need to process your personal information to ascertain , exercise or defend a right in court. Where we rely on legitimate interest to justify the processing, we believe we can demonstrate our overriding reasons of legitimacy, but we will consider each case individually.
Where your personal information is processed for direct marketing purposes, you may also have the right to object to such processing at any time. This includes profiling insofar as it relates to direct marketing. For example, if you wish to object to receiving electronic marketing communications, you can use the 'unsubscribe' link provided in our emails, or send a STOP message to the number in our text messages, or contact us directly and we will not stop sending you communications.
If you are a resident of the United States or Guam, please see the section Specific Information on Text and Instant Messaging for Residents of the United States or Guam.

The right to privacy of deceased persons.

To exercise rights on behalf of a deceased person, you may be required to provide us with evidence that you are a close relative or executor of the deceased person. Depending on the applicable privacy laws, we may not be able to follow up on your request. Please note that according to certain laws (for example in France), you may define your intentions in relation to the retention, deletion and disclosure of your personal information after your death.

Text and instant messaging specific information for residents of the United States or Guam.

This section applies to when you give us your express prior consent to receive text messages or instant messages from Hator. The messages you may receive from us include text or instant messages on a single occasion or periodic relating to our products, services or activities or any other information you request. When registering for programs relating to periodic messages, we will specify the frequency and number of messages.
You can opt out of receiving future messages by sending a STOP text message to the number indicated in our messages. For assistance or more information, you can contact us at privacy@Hator.com
Messages are subject to the terms and conditions of your mobile operator. Standard rates for messaging and internet browsing may apply. Text and instant messages with marketing and non-marketing content could be sent to your mobile phone number with an automated delivery system.
We cannot guarantee the timing or receipt of messages, as this may be affected by elements beyond our control. In the event that a message is sent late or not received, we are not responsible for the consequences of this.
You agree to provide us with a valid mobile phone number. If your mobile phone number changes, you agree to opt out of receiving text or instant messages prior to the change of that number.

Specific Information for California Residents

Your rights.

If you are a California resident, under certain conditions and with certain limitations, you may have the following rights with respect to personal information about you: -Right of access - You may have the right to request that we share with you the personal information we have collected about you, in the previous 12 months, the categories of sources from which such information was collected, the purposes of collecting the information , the categories of third parties with whom we have shared this information, and the categories of personal information that we have shared with third parties for commercial purposes.
-Right to data portability - In some cases, you may have the right to receive information concerning you in a format that is portable and ready for use.
-Right to delete personal data - Under certain conditions, you may have the right to request that we delete your information. We will not proceed with the cancellation of information concerning you when such information is necessary to comply with a legal obligation, when it is necessary for the exercise or defense of a right in court, or when the law requires us or allows us to keep such information. information.

If you decide to exercise any of these rights, we will not discriminate against you by reason of your choice to exercise your privacy rights. However, we may charge a different rate or provide a different level of service to the extent permitted by law.

Sale of your personal information.

As provided in the section Do we sell your personal information ?, we do not sell your personal information and have not done so in the last twelve months. We may allow selected third parties (such as approved advertising partners) to collect your personal information through automated technologies on our websites in an attempt to provide you with content and advertisements that may be of interest to you and according to the legal bases identified in this privacy policy.
However, to the extent that the transfer of personal information to certain third parties may be construed as a "sale" under California privacy law, you have the right to waive the sale of your personal information. Please note that we will still share your information in ways that do not constitute a "sale", such as with our service providers for our online advertising purposes.
For information on how we manage cookies and how to opt out of interest-based online advertising, please examine your browser or consult our section "Do we use cookies or other online advertising technologies?". Your opt-out from interest-based advertising in your browser will be specific to the web browser or device you are using at the time you exercise your right to opt-out; if you use multiple web browsers and devices, you will have to opt out from each browser and from each device. The waiver of the use of your information for purposes based on your interests does not mean that you will stop viewing ads, including interest-based advertisements.
If you reside in California you will also have the right to send a "Shine the Light" request which means you may have the right to ask us to provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes. during the immediately preceding calendar year, as well as the identity of those third parties.

Verification of your request.

Before exercising these rights by you, we must be able to verify your identity. In order to verify your identity, you must send us information concerning you, including, to the extent that this applies, provide us with your credentials of the account used for login or other information relating to your account, answers to questions of security, your name, identification number we have in our records, date of birth, contact information or other personal information.
We will cross this information with the information we have previously collected about you to verify your identity and your request. To the extent that you maintain an account with us, we will ask you to log in to that account as part of sending your request.
If we fail to verify your identity as part of your request, we will not be able to fulfill your request. We are unable to collect additional information in order to verify your identity. For cancellation requests, you will be asked to send a verifiable cancellation request and then separately confirm that you want the information concerning you to be deleted.

How to make a request.

You can submit a request for each calendar year. Please state in your inquiry that you are a California resident and provide us with an updated California address for your response. You can receive this information in writing by contacting us at privacy@Hator.com

When you can expect a response from us.

We will confirm that we have received your request within 10 working days and will inform you of how we will process your request, including the verification process and the time frame for a response.
Please allow up to (45) days for a response from the day the request was received. We may request an extension of additional (45) calendar days.
“Additional Information: To the extent permitted by applicable law, we may charge a reasonable fee to fulfill your request. This declaration is available in different formats. " Please contact us at privacy@hator.com

Right to lodge a complaint.

You also have the right to lodge a complaint with your local supervisory authority if you have reason to believe that the processing of your personal data conflicts with applicable law.
If you reside in a Member State of the European Economic Area, you can refer to the list of control authorities in the European Economic Area available
Under applicable law, you may have the right to lodge complaints regarding the processing of your data before the civil courts, particularly if you reside in Chile.
How to respond to your requests, additional information or assistance
If you need further information in relation to your rights, or if you have any complaints or questions relating to our privacy practices, please contact our privacy team and Data Protection Officer at privacy@hator.com
To help us protect your privacy and maintain security, we will take steps and may ask you to provide us with certain information to verify your identity before allowing you to access your personal information or fulfill your request.
Where permitted by applicable law, we reserve the right to charge a fee, for example if your request is manifestly unfounded or excessive, to cover the administration costs caused by your request. We will do our best to respond to your request as soon as possible and in any case within the applicable period.
In some countries (such as if you reside in California), if you request us to provide you with specific items of personal information, we will ask you to sign a statement under penalty of perjury that you are the person whose personal information is the subject of the request.
If you designate an authorized representative to make an access, cancellation or renunciation request on your behalf (a) we may require you to provide the representative with written authorization for that purpose, and (b) for access and cancellation requests. , we may require you to verify your identity directly with us.

Do you want to know more? You may be interested in the following sections of our Customer Privacy Policy:
-Who collects and uses your personal information?
-How do we protect your personal information?
-Where do we store your personal information?
-Who do we share your personal information with?

16. CAN THE PRIVACY POLICY CHANGE?

We may occasionally make changes to this privacy statement, for example to comply with new legal requirements imposed by applicable laws or with technical requirements. We will publish the updated privacy policy on our website. We therefore invite you to check this page from time to time.
We may also send you a notification in the event of changes to the information and will request your consent to such changes when required by law.
If we wish to process your personal information for a new purpose not described in this privacy policy, we will inform you and request your consent where this is necessary.
Do you want to know more? You may be interested in the following sections of our Privacy Policy:
-What does this privacy policy apply to?
-Who collects and uses your personal information?
-What are your rights in relation to your personal information?

17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?

We use cookies to personalize content and advertisements, to provide social media features and to analyze our data traffic. We also share information about your use of our website with our social media, advertising and analytics service partners. You can find more information about each of the purposes or suppliers we use by clicking on 'Cookie Settings.' This preference center is accessible at any time through the 'Cookie Settings' button located on each of these pages.
Each website you visit can store or retrieve information through your browser, mostly in the form of cookies. This information may be personal information about you, your preferences or your device and is mostly used to make the website work according to your expectations. Usually this information does not identify you directly, but can offer you a more personalized web experience. As we respect your right to privacy, you can choose not to accept some types of cookies.

18. HOW CAN YOU CONTACT US?

If you have any questions about our privacy practices or how we handle your information, please contact our privacy team and our data protection officer by sending an email to privacy@hator.com

CLICK HERE TO GO TO COOKIE POLICY

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