Shipping policy

The prices listed on the product pages include statutory VAT and other price components.

Netherlands

  • Flat shipping rate of 4,95 €
  • Free shipping on orders over 75 €

Germany, Poland, France, Belgium and Austria

  • Flat shipping rate of 8,95 €
  • Free shipping on orders over 75 €

European Union (excluding Germany, Poland, France, Belgium and Austria)

  • Flat shipping rate of 8,95 €
  • Free shipping for orders over 100 €

United Kingdom

  • Flat shipping rate: 11.99 €
  • Free shipping is currently not available for orders delivered to the United Kingdom.
Estimated delivery

We dispatch orders within one business day. Weekends and public holidays are excluded.

Estimated delivery times are listed below by region.

Netherlands, Belgium: 1-2 business days

Germany, Poland: 2-3 business days

Austria, Switzerland, Czechia, Slovakia, Slovenia, France, Ireland, Italy, Spain: 2-4 business days

Denmark, Finland, Estonia, Latvia, Lithuania, Romania, Bulgaria, Croatia, Portugal, United Kingdom: 2-6 business days

The shipping costs include statutory VAT. As VAT on shipping costs is calculated based on the goods purchased, it may be reduced if goods are purchased at lower sales tax rates. This means that the shipping costs can only be calculated definitively during the ordering process. However, they cannot be higher, only lower in your favor.

 

United Kingdom — VAT, Duties & Customs

Orders are shipped from the Netherlands. All prices and payments on HATOR.com are in euros (EUR). Once you enter your delivery address at checkout, the applicable taxes and duties are calculated, and the final order total is shown before you confirm your purchase.

Deliveries to Great Britain

The following rules apply to deliveries to England, Scotland and Wales.

Goods valued at £135 or less

For consignments with a goods value of £135 or less, we collect UK VAT at checkout.

The £135 threshold applies to the combined value of all goods in a consignment, excluding VAT and separately stated shipping and insurance charges. Although your order is paid in EUR, this threshold is assessed using the equivalent value in GBP.

Goods valued above £135

For consignments with a goods value above £135, applicable import taxes and customs duties are collected at checkout. These shipments are sent on a Delivered Duty Paid (DDP) basis.

We arrange customs clearance and payment of the applicable import charges through the courier. You will not be required to pay additional import VAT, customs duties or customs clearance fees upon delivery.

Northern Ireland

Deliveries from the Netherlands to Northern Ireland follow different VAT rules. The Great Britain import rules and £135 threshold described above do not apply to these deliveries. Applicable VAT is calculated at checkout based on your delivery address.

Payment Currency

All payments are processed in EUR. If your bank account or payment method uses GBP or another currency, your bank or payment provider may apply its own exchange rate and currency conversion fees. These fees are separate from the taxes and duties collected by HATOR.